Privacy Policy

Last updated: 28 October 2026

Standard Home Tuition handles personal information for parents, students, tutors and visitors to this website. This policy explains what we collect, why we collect it, who we share it with, and the choices you have. We handle personal data in line with the Data Protection Act, 2012 (Act 843) of Ghana.

1. Who is responsible for your data

Standard Home Tuition is the data controller for the information described in this policy. Our office is at 18 Ayikaikor Ln, Dansoman-Sahara, Accra, Ghana. For any privacy question, contact standardhometuition@gmail.com.

2. Information we collect

When you request a tutor

• your name, phone number and email address;
• the student’s name, level, subjects and location;
• your preferred schedule and any message you send us.

When you create an account

• your name, email address and a hashed password;
• two-factor authentication settings and recovery codes, if you enable them;
• passkey credentials, if you choose to sign in with a passkey;
• account activity needed to keep the service secure.

When you apply to tutor with us

• your name, email address, phone number and location;
• the subjects and levels you teach, your highest qualification, experience and availability;
• a passport photo and your CV, which must be uploaded as a PDF;
• any message or supporting information you choose to send.

Lesson records

• the student, tutor and subject for each lesson;
• the date, start and end time of the lesson;
• the topics covered, as recorded by the tutor.

Payments

Registration fees are processed by Paystack. We receive confirmation of the amount paid, the currency, the transaction reference and the payment status. We do not store your full card number or card security code on our systems.

Technical information

Our servers record standard technical information such as IP address, browser type and the pages requested. We use this to keep the site working, prevent abuse and diagnose problems.

3. How we collect information

• directly from you, through our website forms, your dashboard, email, phone or WhatsApp;
• from a parent or guardian who arranges tuition for a student;
• from tutors, when they record lessons or update their profile;
• automatically, through cookies and server logs when you use the website.

4. Why we use your information

We use personal information to:

• assess a learner’s needs and recommend a suitable tutor;
• arrange, schedule and support lessons;
• process registration fees and keep payment records;
• create and secure parent, student and tutor accounts;
• review tutor applications and verify suitability;
• keep lesson records and share progress with parents;
• respond to questions, complaints and safeguarding concerns;
• meet legal, tax and accounting obligations;
• improve our services and send service updates.

We rely on the performance of our agreement with you, compliance with legal obligations, your consent where we ask for it, and our legitimate interests in running and improving the service. Where we rely on consent, you can withdraw it at any time.

5. Children’s information

Most of our learners are children. We expect a parent or guardian to provide a child’s information and to arrange lessons on their behalf. We do not market directly to children and we do not knowingly collect information from a child without the involvement of a parent or guardian. If you believe a child has given us information without consent, contact us and we will remove it.

6. Who we share information with

We do not sell personal information. We share it only as needed with:

• tutors, to deliver and report on lessons;
• Paystack, to process registration fee payments;
• service providers who host the website, store data, send email or provide technical support, under confidentiality obligations;
• professional advisers, such as accountants or lawyers, where necessary;
• public authorities, where the law requires it or where disclosure is necessary to protect a child or prevent harm.

7. Where your information is stored

Our website and data are hosted on servers that may be located outside Ghana. Where information is transferred outside Ghana, we take reasonable steps to ensure it receives an appropriate level of protection consistent with Ghanaian data protection law.

8. How long we keep information

We keep personal information only as long as we need it for the purposes above. As a guide:

• tutor requests and lesson records are kept while the family is active with us and for a reasonable period afterwards;
• payment and accounting records are kept for the period required by law;
• unsuccessful tutor applications are kept for up to 24 months;
• website logs are kept for a short period for security and troubleshooting.

When information is no longer needed, we delete it or remove the details that identify you.

9. How we protect information

We use access controls, encrypted connections, hashed passwords, optional two-factor authentication and restricted staff access. Only people who need the information to do their work can see it. No system is completely secure, but we review our safeguards and act promptly if we become aware of a problem.

10. Your rights

Subject to Ghanaian law, you can ask us to:

• confirm whether we hold information about you, and give you a copy;
• correct information that is inaccurate or incomplete;
• delete information we no longer have a lawful reason to keep;
• restrict or object to certain uses of your information;
• withdraw consent where we rely on it;
• explain how your information has been used and shared.

To make a request, email standardhometuition@gmail.com. We may ask for proof of identity so that we do not disclose information to the wrong person, and we will respond within a reasonable period.

If you are not satisfied with our response, you can complain to the Data Protection Commission of Ghana.

11. Cookies

We use essential cookies only. These keep you signed in, protect forms against cross-site request forgery and remember your session. We do not use advertising or third-party tracking cookies on this website.

The tutor application form uses Google reCAPTCHA v3 to check that it is being completed by a person rather than an automated script. When you submit that form, Google receives your IP address and information about your browser and may set its own cookies. Google uses this to return a risk score to us; we do not store the score or use it for advertising. See Google's Privacy Policy and Terms of Service for details.

You can block or delete cookies in your browser, but parts of the site — such as the dashboards — will not work without them.

12. Marketing and updates

We may email you about your request, lessons or account. We will only send marketing messages where you have agreed to receive them, and every marketing email includes a way to opt out. Opting out does not stop service messages about an active request or account.

13. Changes to this policy

We may update this policy as our services or the law change. The current version is always on this page, with the date it was last updated. If a change materially affects how we use your information, we will tell you by email or through your dashboard.